I'm very excited to be writing about StepStone's approach to involving customers in the enhancement of its product portfolio.

StepStone Ideas launched today to the i-GRasp customer community to post and discuss suggestions for features to be added to the product roadmap.  Representatives of each customer organisation play an active role in defining the priorities for future releases of the product by voting on the ideas of others - the higher the votes for an idea, the higher it sits in the priorities of the community and so it gets tackled sooner by our product managers.

This is a momentous step towards ensuring that the customer is at the centre of everything that StepStone does and comes off the back of the 2008 Net Promoter Score survey - another tool that customers have to influence how StepStone do things.

I look forward to welcoming the ET Web and EasyCruit customer communities to StepStone Ideas in the first half of 2009 and to sharing the results of StepStone Ideas with you.