Services & Support

Implementation

At StepStone Solutions we truly believe that our people and our experience, along with excellent product knowledge, professional training, first class support and optimal best practice procedures, give us a unique position in the market.  

Our Certified Project Teams ensure that you not only achieve a fast return on investment, but that you also receive highly professional project support, which is tailored to your needs using our Activ8 implementation methodology. Our 200 strong Professional Services team is available to you in 14 countries across EMEA, Asia-Pacific and the Americas giving you the depth of local knowledge you often need to make your project a true success.

Training

The StepStone Solutions Academy forms the foundation of StepStone customer training courses. In fact, our training programs go beyond showing you how to optimally use your StepStone Total Talent Management Solution. Our accreditation processes give you the skills to start your new journey with the highest degree of confidence. You will have access to a broad range of training courses across a variety of channels, and thus advance your personal development.

Total Talent Service

Our goal is that you maximise your employees’ potential, your processes and technology – from candidate attraction all the way through the entire employee lifecycle. Our Professional Services team has designed a comprehensive portfolio of diverse consulting services so that your investment in the Total Talent Management Solution quickly pays off.

These services help our customers deal with the key strategic and operational challenges of resourcing and talent management with a particular focus on driving the highest level of user adoption – from candidates, employees, HR users and managers.

Customer Support

We are always just a phone call or email away. Our support staff speak nine languages covering all time zones using a 'follow-the-sun' operating principle. Our customers engage with us and with also with their peers via the StepStone Solutions Community portal which in additional to support (Cases), offers a robust knowledgebase (Answers), innovation tools (Ideas) and other bespoke content.

Being a leading cloud computing vendor we will offer service disruption notifications and as an ISO 27001 organisation we will offer security and privacy notifications giving our customers proactive information about their solution.

Best Practice

We are not just a technology provider. We are a change facilitator. We understand that your success in using our solutions isn’t confined to a technology platform being deployed correctly – your success is in the solution adoption. That is why we offer dedicated Best Practice consulting as long as you remain our customer. Not only do we respond to your needs for system evolution but we will also benchmark your solution adoption and feature usage against other comparable customers.